FREQUENTLY ASKED QUESTIONS
1. What is Enkindle Aroma?
Enkindle Aroma is a handcrafted home fragrance brand based in Australia. We create small-batch wax melts, candles, and aroma accessories that evoke warmth, comfort, and memory through scent.
2. What makes your wax melts different?
Our wax melts are hand-poured in small batches, made with premium wax blends and high-quality fragrance oils. They’re long-lasting, richly scented, and designed to elevate your space — not overwhelm it. Plus, many come individually wrapped and beautifully packaged in reusable jars.
3. Do you offer different scents in one jar?
Yes! Our cookie jar wax melt collections often include a mix of fragrances — from buttery classics to seasonal favorites. Check each product description for scent variety details.
4. How do I use wax melts?
Simply place one wax melt in the dish of your wax warmer and turn it on (or light a tealight if it’s a non-electric warmer). The wax will slowly melt and release fragrance into your space. Once the scent fades, let the wax cool and replace it with a fresh melt.
5. Do you offer refills?
Absolutely. We offer refill packs so you can top up your favorite jars without repurchasing the container. It’s more sustainable — and more cost-effective.
6. Where do you ship?
We ship Australia-wide and to select international destinations. Shipping costs and delivery times are calculated at checkout based on your location.
7. How long will it take to receive my order?
Orders typically dispatch within 2–4 business days. Delivery time depends on your location and the carrier, but most Australian orders arrive within 5–8 business days.
8. Can I return or exchange an item?
We don’t accept change-of-mind returns, but if your item arrives damaged or faulty, contact us within 7 days and we’ll make it right. More details in our [Returns Policy].
9. Are your products safe for pets and children?
Our wax melts are non-toxic when used as directed, but we always recommend keeping melts, warmers, and candles out of reach of children and pets.
10. How can I contact you?
Email us anytime at enkindlearoma@gmail.com — we’re happy to help!
11. What do your scents smell like?
Each scent is designed to capture a moment — from the nostalgic warmth of baked goods to the crisp brightness of fresh citrus. We describe the notes in every product listing, but here’s a quick feel:
- Butter Cookies – Rich vanilla, warm sugar, golden-baked nostalgia
- Fireside Bliss – Smoky woods, soft spice, and subtle ember glow
- Citrus Burst – Juicy orange, zesty lemon, and a hint of lime zest
- Fresh Linen – Clean cotton, air-dried florals, and soft musk
- Woodland Walk – Earthy cedar, pine, and moss with a hint of cool air
- Tropical Daydream – Sweet mango, coconut cream, and sunshine
12. How strong are your scents?
Our melts are designed to fill a room without overwhelming it. They offer a balanced, long-lasting scent throw — strong enough to notice, soft enough to enjoy. If you prefer bold scents, look for ones labeled “intense throw.”
13. How long does each wax melt last?
Each melt typically lasts 8–12 hours, depending on the warmer, room size, and airflow. Some customers reuse them for multiple burns before switching to a fresh one.
14. Can I mix scents?
Yes — and we encourage it! Try blending Citrus Burst + Fresh Linen for a breezy, uplifting combo or Butter Cookies + Fireside Bliss for a cozy, fireside bakery vibe. Just use small portions and experiment.
15. Do your seasonal scents come back?
Some do! We bring back customer favorites during special drops or holiday collections. Join our email list to get first dibs when limited scents return.
16. Are your scents made with essential oils?
We use a blend of high-quality fragrance oils — many of which include essential oil components. This allows us to create complex, longer-lasting scents while maintaining safe performance in warmers.
17. What scent is best for relaxation?
Try Fireside Bliss, Woodland Walk, or Lavender Drift (if in season). These calming blends are perfect for winding down, reading, or setting a spa-like mood.
18. Which scents are customer favorites?
Our top-rated melts include:
- Butter Cookies — a best-seller with universal appeal
- Fireside Bliss — warm, grounding, and cozy
- Citrus Burst — fresh, energizing, and great for mornings